Exchange and Returns Policy

1. Returns Policy

• Returns are accepted for unopened and unused products within days of delivery.
• Products must be returned in their original packaging and condition.
• Refunds will be processed after the returned items have been inspected and approved.
• Shipping costs for returns are the responsibility of the customer unless the product was damaged or incorrect upon delivery.

2. Exchange Policy

• Exchanges are allowed for unopened and unused products within days of delivery.
• If you receive a damaged or incorrect product, notify us within days to arrange for a replacement.
• Products eligible for exchange must be returned in their original packaging and condition.
• Customers are responsible for shipping costs associated with exchanges unless the issue is due to an error on our part.

3. Process for Returns and Exchanges

• To initiate a return or exchange, contact our support team at hello@naxall.com.
• Provide your order details and the reason for the return or exchange.
• Our team will guide you through the process and provide the return address.
• Ensure that the package is securely packed to avoid damage during transit.

4. Refund Policy

• Refunds will be credited to the original payment method within business days after the return has been processed.
• If the refund is delayed, please contact your bank or payment provider for further assistance.

5. Important Notes

• Products that have been opened, used, or are not in their original condition are not eligible for return or exchange.
• Clearance or sale items are non-refundable and non-exchangeable unless damaged or incorrect.

6. Contact Information For questions or concerns regarding our Exchange and Returns Policy, please reach out to us:

Naxall Email: hello@naxall.com 

We value your trust and aim to make your shopping experience with Naxall as seamless as possible. Thank you for choosing us!